Refund Policy
Last updated: May 03, 2026
The short version
| Situation | What we do |
|---|---|
| You forgot to cancel your trial and got billed | Full refund within 7 days of the charge, no questions asked. |
| You bought an annual plan and changed your mind | Full refund within 14 days of purchase, on Personal or Teacher Pro. |
| You're in Korea, within 7 days of starting | Full refund, automatic, regardless of why. (Korean law guarantees this.) |
| You're past those windows on Personal | We won't refund, but you can cancel auto-renew and keep access until your paid period ends. We may be able to offer account credit or a plan switch — email us. |
| You're past those windows on Teacher Pro and your situation has changed | Day 15–90: email us; we offer prorated refunds for genuine circumstance changes. Day 91+: hardship cases (school cancelled program, contract not renewed) get individual manager review. |
How to request a refund
Self-serve (fastest): Account Settings → Billing → "Get a refund." If you're within an auto-approved window, your refund is processed right away. You'll see the money back in your account within 5–10 business days, depending on your bank.
Email: support@snapphonics.com. We respond within 4 business hours during weekdays. Tell us your situation; we'll make it right.
What you can refund
Personal plan
Personal monthly ($9.99/mo)
Cancel anytime. Your access continues through the end of your current month, then stops. No refund on the partial month, no charge for the next.
Personal annual ($89/yr)
- Within 14 days of purchase: Full refund, no questions asked. Just request it from your account.
- After 14 days: Annual is non-refundable. You can cancel auto-renewal anytime so you're not charged for the next year — your access continues through the end of your paid year.
If you're in a hardship situation, contact us. We can't refund cash past 14 days on Personal annual, but we may be able to offer account credit or other options.
Teacher Pro
Teacher Pro monthly ($24.99/mo)
Same as monthly Personal. Cancel anytime; access continues through the paid month.
Teacher Pro annual ($229/yr)
- Within 14 days of purchase: Full refund, no questions asked.
- 15–90 days from purchase: Prorated refund available at our discretion if your situation has genuinely changed (school year ended, switched schools, illness, etc.). Email support and we'll review.
- After 90 days: Annual is non-refundable in the standard case. For genuine institutional hardship (school cancelled the program, contract not renewed, etc.), email support — we may grant an exception, but it's reviewed individually by a manager.
Student Premium
Student Premium ($2.99/mo, monthly only)
- Within 7 days of charge: Full refund.
- After 7 days: Cancel anytime; no refund for the current month if logged in.
Some specific situations
"I forgot my trial was ending."
Common, and we get it. If you contact us within 7 days of the trial-conversion charge, we'll refund you in full. After 7 days, we can still refund if you haven't used the service since the charge — just email us.
"I bought Personal annual and want to cancel mid-year."
If it's been less than 14 days, full refund. Past 14 days, we don't refund Personal annual — but you can cancel auto-renewal so you're not charged again next year, and you keep access through the end of your paid year. If something changed (illness, financial hardship, etc.), email us — we may be able to offer account credit or another option.
"I bought Teacher Pro annual and my class situation changed."
If it's been less than 14 days, full refund. Day 15–90, email us with what changed (school year ended, switched schools, etc.) — we offer prorated refunds for legitimate cases at our discretion. Past 90 days, the standard answer is no refund, but we recognize that genuine institutional hardship (school cancels the program, contract not renewed) deserves consideration. Email support; a manager will review your case within 1 business day.
"My school cancelled the Teacher Pro account."
Within 14 days of purchase: full refund. Day 15–90: email us with details; we generally honor refund requests where the school's decision created the situation. Day 91+: this is one of the institutional hardship cases the manager review path is designed for.
"I'm in Korea."
Korean law (전자상거래법) gives you a 7-day right to cancel any digital subscription for any reason. We honor this automatically — request a refund within 7 days of starting your subscription and you'll get the full amount back, no questions asked. After 7 days, our regular policy applies (with Personal vs. Teacher Pro differences as above).
"I think I was charged by mistake."
Email us. We'll investigate, refund anything that wasn't authorized, and figure out what happened.
What we ask of you
- One refund per plan, generally. If you've already received a refund on one plan and you want another, we'll review it case-by-case rather than auto-approving.
- Don't chargeback first. If something's wrong, email us — we can refund you faster than your bank can dispute the charge, and you don't risk your card being flagged. If you've already filed a chargeback, please email us anyway so we can resolve it together.
- Tell us what went wrong. We read every refund email. If SnapPhonics didn't work for you, knowing why helps us improve.
A note on receipts and processing
SnapPhonics' subscription billing is handled by Paddle, our payment partner. You'll receive a receipt from Paddle for every charge, and refunds appear back on your original payment method through Paddle. The refund policy above is SnapPhonics' policy and applies regardless of who processes the payment.
Questions
Email support@snapphonics.com. We're a small team, and a real person will read what you send.
This policy was last updated May 03, 2026 (v1.1). We may update it from time to time, but if we do, the policy that was in effect when you signed up applies to your subscription.