Privacy Policy

1. Information We Collect

Account Information

When you create an account we collect your email address and a hashed password. You may optionally provide a display name. If you sign up via a social login provider we receive a token and email address from that provider.

User Content

We store the documents, text, and other content you create or upload in the Service ("User Content") on servers managed by Supabase, Inc. in the United States. We use this content solely to provide the Service features you request.

Usage Data

We automatically collect information about how you use the Service, including pages visited, features used, error logs, and device/browser type. This data is used to operate, maintain, and improve the Service.

Signup and Acquisition Data

When you create an account we record a small amount of information about how you found SnapPhonics, so we can understand which channels bring people to the Service. This consists of: (a) an approximate location — your two-letter country code only, derived from your IP address at the moment of signup; (b) referral and campaign data — the website that referred you (for example google.com or reddit.com), any campaign parameters in the link you followed (UTM parameters), and the page on our site you first landed on; and (c) if you choose to answer, your response to an optional, skippable question asking how you heard about us, including the name of a person who referred you if you choose to provide one.

Items (a) and (b) are collected automatically at signup. Item (c) is entirely voluntary — the question can be skipped, and skipping it has no effect on your account or your use of the Service. If you name a person who referred you, we use that name solely to credit the referral and we do not create a profile about that person. You can ask us to delete any of this information at any time by contacting info@snapphonics.com; deleting it does not affect your account.

Payment Information

If you purchase a paid subscription, payment is processed by Paddle.com, Inc., our payment partner and Merchant of Record. We do not store your full payment card details on our servers. Paddle's privacy practices are described at paddle.com/legal/privacy.

Cookies and Tracking

We use strictly necessary cookies to operate the Service (authentication and session management). With your consent, we also store a first-party campaign attribution entry in your browser so that if you arrive from a campaign link and sign up later, we can still tell which channel referred you; it is retained for up to 90 days. When you use our checkout, our payment partner Paddle may set additional cookies for platform diagnostics. You can manage your cookie preferences via the banner on this site. For full details of every cookie we and our partners use, see our Cookie Policy. Cookie Policy.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service.
• Process payments and manage your subscription.
• Send transactional and service emails (account confirmation, password reset, subscription receipts, and important notices about your account, security, or changes to these policies).
• Respond to support requests and investigate reported issues.
• Analyze usage patterns to improve the Service.
• Comply with legal obligations.
• Understand which channels and campaigns bring users to SnapPhonics, so we can decide where to invest. We use this data only in aggregate for that purpose — we do not sell it, do not share it with advertisers, and do not use it for cross-site tracking or advertising profiles.
• Send you product updates or promotional email — but only if you have separately opted in. These are two separate choices, both off unless you turn them on, and you can change them at any time in your account settings or by using the one-click unsubscribe link in any such email. We never add you to either list by default, and withdrawing consent does not affect your account.

3. Legal Bases for Processing

Where the General Data Protection Regulation (GDPR), the UK GDPR, or a similar law applies to you, we rely on the following legal bases:

• Performance of a contract — to create and maintain your account, store and process your User Content, deliver the features you request, and process payments.
• Legitimate interests — to keep the Service secure and functioning, to analyze usage patterns so we can improve it, and to understand which channels bring users to SnapPhonics (the approximate country and referral/campaign data described in Section 1). We have assessed that this analytics use is limited, low-impact, and consistent with what a user would reasonably expect: the data is aggregated for channel reporting, is not sold, is not shared with advertisers, and is not used to build advertising profiles or to track you across other websites. You may object to this processing at any time — see Section 11.
• Consent — for the optional self-reported "how did you hear about us" answer, for product-update and promotional email (each opted into separately), for any non-essential cookies, and wherever else we ask you for permission. You may withdraw your consent at any time, and withdrawing it does not affect the lawfulness of processing carried out before withdrawal.
• Legal obligation — to retain transaction records and to respond to lawful requests.

4. Access to Your Documents

We do not access your documents for any purpose other than those described above. Automated systems (such as OCR, AI transcription, and text-to-speech processing) operate on your content as part of Service features you explicitly invoke.

5. Third-Party Services

We use the following third-party services to operate SnapPhonics:

• Supabase, Inc. — database and authentication hosting. Data is stored in the United States.
• Paddle.com, Inc. — payment processing and Merchant of Record. As our Merchant of Record, Paddle handles billing, tax collection, and subscription management.
• Amazon Web Services (AWS Polly) — text-to-speech audio generation. Text you submit for playback is transmitted to AWS and subject to AWS's privacy policy.
• Google Cloud Vision — optical character recognition (OCR) for uploaded images and PDFs. Documents you upload for OCR are transmitted to Google and subject to Google's privacy policy.
• Anthropic, PBC — AI-powered word definitions. Individual words (not full documents) may be transmitted to Anthropic's API as a fallback when a word is not found in our local phonics dictionary. Transmitted words are not linked to your account. See anthropic.com/privacy. anthropic.com/privacy.
• xAI Corp. (Grok) — AI-powered transcription and analysis. The text of pages you upload or photograph may be transmitted to xAI's API to transcribe the content and generate phonics, syllable, and definition breakdowns. Content you submit for this purpose is subject to xAI's privacy policy. See x.ai/legal/privacy-policy. x.ai/legal/privacy-policy.
• Vercel, Inc. — website and application hosting.

These service providers are authorized to use your information only as necessary to provide services to us and are bound by confidentiality obligations.

6. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share information:

• With the third-party service providers listed above, as necessary to provide the Service.
• In response to a valid legal process (subpoena, court order, or similar) or to protect the rights, property, or safety of SnapPhonics, our users, or the public.
• In connection with a merger, acquisition, or sale of all or substantially all of our assets, with appropriate notice.

7. Children's Privacy (COPPA)

The Service is not directed at children under 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you are a teacher using the Service with students under 13, you are responsible for obtaining any required parental consents and for compliance with the Children's Online Privacy Protection Act (COPPA) and, where applicable, the Family Educational Rights and Privacy Act (FERPA).

If we learn we have collected personal information from a child under 13 without appropriate consent, we will delete it promptly. Contact us at info@snapphonics.com if you have concerns.

8. FERPA

To the extent SnapPhonics stores student education records on behalf of a school or district, SnapPhonics acts as a "school official" with a "legitimate educational interest" as those terms are used under FERPA, 20 U.S.C. § 1232g, and will use such records only for the purposes for which the school disclosed them.

9. Data Retention

We retain your account information and User Content for as long as your account is active. Signup and acquisition data (approximate country, referral and campaign data, and any self-reported source) is retained for up to 24 months from signup and is then deleted or irreversibly aggregated into channel-level statistics that no longer identify you. If you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law or for legitimate business purposes (such as resolving disputes or fraud prevention).

10. Security

We use industry-standard safeguards to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. No method of transmission over the internet is completely secure; we cannot guarantee absolute security.

11. Your Rights and Choices

You may access, update, or delete your account information at any time from your account settings. You may request a copy of the personal data we hold about you, or request that we delete it, by contacting info@snapphonics.com. We will respond within 30 days.

If you are a resident of California, the European Economic Area, the United Kingdom, the Republic of Korea, or another jurisdiction with specific privacy rights, additional rights may apply — including the right to object to processing based on legitimate interests, the right to withdraw consent you have given, and the right to lodge a complaint with your national data protection authority. To object to our use of acquisition data, or to withdraw a consent, email info@snapphonics.com. Contact us for more information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes take effect constitutes your acceptance of the updated policy.

13. Contact Us

Questions or concerns about this Privacy Policy? Contact us:

Alexandria Education Group, LLC
(Owner and operator of SnapPhonics)
784 S. Clearwater Loop Ste B
Post Falls, ID 83854
info@snapphonics.com